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Frequently Ask Questions

Common Questions

General Information.

Learn more about who we are, where we operate, and how we serve healthcare providers across Malaysia.

Yes, we are fully registered with both the Ministry of Finance (MOF) Reg. No: (MDA-3500-D122) and the Companies Commission of Malaysia (SSM) Reg. No: (KT0205763-M) making us a trusted Bumiputera supplier in the healthcare industry.

We deliver to healthcare facilities across Kelantan and throughout the East Coast of Malaysia. For special delivery requests outside this region, feel free to contact us.

Our clients include government hospitals, private clinics, health departments, and community pharmacies.

Our operations are based in Kota Bharu, Kelantan. While we don’t have a public showroom, you can browse our catalogue online or contact us for product recommendations.

We operate primarily on a quotation basis. For walk-in or urgent orders, kindly contact our team first to confirm availability.

Need Help Choosing the Right Products?

Not sure which medical supplies are best suited for your hospital, clinic, or pharmacy? Our team is ready to help you select the best equipment for your healthcare facility.

Payment Questions

Quotation & Ordering Process.

Need to place an order? Here’s how our quotation system works and what to expect.

Browse our products, click “Add to Quotation”, and submit your quote cart. Our team will respond within 1–2 business days with a tailored quotation.

There is no strict minimum, but we prioritize bulk and institutional orders. Feel free to request a quote regardless of order size.

Typically, we respond within 1 to 2 working days after receiving your request.

Yes. Simply contact our team with your changes, and we’ll update your quote accordingly.

Yes! We offer bi-monthly scheduled supply plans, especially for hospitals and clinics needing consistent restocks.

Still Have Questions?

Customer support

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Knowledge Base

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